Spanish Speaking Technical Support Team Member

Our Client, an award winning UK digital media agency has an exciting opportunity for a Spanish Speaking Technical Support Team Member (£20,000 – £25,000 + benefits) to join their friendly and expanding team.

Do you have a passion for digital technology, knowledge of PC hardware configuration and management of Windows (from XP through to 7 minimum)?

The ideal candidate will have an eye for detail and a thorough, quality centered approach. A friendly manner with good written and oral communication skills is a necessity to work in this environment.

This role would ideally be suited to somebody looking for their first helpdesk role and the opportunity to step into an IT-related career.

Your day-to-day responsibilities include:

• Taking direct calls from clients in English and Spanish
• Pro-actively troubleshooting issues
• Resolving problems and identifying root causes, all within a ticket management framework.

You should understand the facility of a remote support desk and will be provided with training on the specific hardware, configurations, processes and techniques

Please send your CV and a covering letter outlining your experience and knowledge – this helps us gain an understanding of your communication skills.

Proud to be listed in the Times as one of ‘The Best Companies To Work For’, Prospero Integrated is an innovative and forward-thinking recruitment agency. With over two decades of experience, our consultants work hard to find you the most suitable role, from a wide range of AV jobs across the UK and internationally, in thousands of excellent sites and events. We are an APSCO-audited recruitment agency, and our awards for excellence demonstrate our commitment to high-quality service and best practice.