Audio Visual Service Technician

Service Technician

Salary: £38,000-£40,000
Type: Full-Time, Permanent
Department: Operations
Location: Flamstead (with travel to London and across the UK)
Reporting to: Technical Manager
Benefits: Pension, Laptop, Smartphone

This is a great opportunity for an experienced Audio Visual or IT service professional who is looking to transition off the tools and progress into a supervisory role. Working full‑time from our clients office, you will provide remote support to contracted customers and coordinate service activity across the UK. This role offers a clear development pathway towards becoming a Service Supervisor.

You will be the key point of contact for managing service tickets, organising engineer visits, and supporting customers remotely, while also carrying out occasional on-site service work. Experience using ServiceNow is essential.

Key Responsibilities

• Service Ticket Management:
  Manage all UK service tickets using ServiceNow and other tracking tools. Ensure all service reports are completed, sanitised, and shared with clients.

• Engineer Coordination:
  Schedule and arrange service visits for UK field engineers.

• Occasional Site Visits:
  Carry out on-site service visits when required, meeting agreed response times and completing all relevant documentation.

• Preventative Maintenance:
  Arrange Preventative Maintenance Visits (PMVs) in line with contract agreements. Update and maintain asset registers after each visit and provide accurate feedback to the Service Coordinator.

• Repairs & Technical Support:
  Conduct or arrange on-site repairs as appropriate, completing all paperwork and communicating updates with the Service Coordinator.

• Customer Communication:
  Work closely with the Service and After Sales Coordinators regarding incoming service calls, follow‑up visits, scheduling, and customer expectations.

• Reporting:
  Ensure all paperwork is completed accurately and submitted in a timely manner, keeping all records up to date.

• Additional Duties:
  Perform other tasks as directed by the Technical Manager.

Requirements

• Minimum 3 years’ experience in an Audio Visual or IT service environment
• Ability to work independently, as part of a team, and under supervision
• Proactive, positive approach to problem-solving
• Strong attention to detail and excellent record‑keeping skills
• Solid understanding of integrated AV systems and their maintenance requirements
• Ability to manage your own workload and travel schedule
• Physically capable of performing service duties (including manual handling across multiple sites)
• Basic understanding of Crestron, AMX, QSys, and Biamp systems, including the ability to distinguish software vs. hardware faults