Technical Service Administrator

Title: Technical Service Administrator
Hours of work: 9am to 5pm Monday to Friday
Location: Faversham, Kent
Type: Permanent
Benefits: 22 days annual holiday plus UK bank holidays, Cycle to Work Scheme, your birthday off, Specsavers Corporate Eyecare Scheme, Pension Scheme, Summer and Christmas party.

The main areas of responsibility:

• To ensure incoming calls to our dedicated service number are answered quickly and handled efficiently. You will need to possess an excellent telephone manner.
• Follow up on the resolution of any issue which requires further action.
• Creating quotes for replacement parts.
• ConnectWise data entry. Use of our ConnectWise service software to ensure data available is accurate and up to date at all times. Training will be provided.
• Providing internal progress updates on projects.
• Filing data and performing other routine tasks as assigned.

The ideal candidate will be:

• Meticulous by nature and able to deliver exceptional results consistently whilst dealing with multiple projects simultaneously.
• Have excellent communication skills to manage client and/or client team relations/liaison. You need to be confident answering the phone and responding to emails, dealing first hand with our clients.
• Previous experience and interest in AV, lighting control & IT systems. Continued learning and self-improvement is crucial to stay up to date with the latest technologies.
• Ability to think fast and creatively.
• Excellent teamwork skills.
• Well organised, a good planner and able to prioritise.
• Aware of your audience and able to adapt your approach accordingly

Proud to be listed in the Times as one of ‘The Best Companies To Work For’, Prospero Integrated is an innovative and forward-thinking recruitment agency. With over two decades of experience, our consultants work hard to find you the most suitable role, from a wide range of AV jobs across the UK and internationally, in thousands of excellent sites and events. We are an APSCO-audited recruitment agency, and our awards for excellence demonstrate our commitment to high-quality service and best practice.